Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Any question?
You can contact us through our contact page! We will be happy to assist you.
What Will My Plants Look Like On Arrival?
How Do I Check To See If I Have Dead Plants?
To ensure your plants are dead, a scratch test is recommended—take a knife, scratch the bark, and look inside.
Where is my order? I am still waiting to receive my order.
Please check the shipping date for the plants you ordered. You were emailed a copy of the order when it was placed. Some plants ship later, and your order will state the ship date. If you need help to locate your order, email us at customerservice@tennesseewholesalenursery.com. If you have an order for "ship now" and it's been past 14 working days (3 weeks), please email us, and we will rush your order. All orders are shipped promptly, but our busy spring season or weather-related delays may occur.
My Plants Were Damaged When I received them. Damage In Transit
Please go to our chat box on our homepage type in you received damaged plants. Completed instructions are therein.
My Tracking Information says my order is lost or delayed in transit
We package our plants to last in transit for 12 days. We package all plants for superior moisture levels, so please, plant your plants and soak them in water for 2 hours before planting, and they should do great. Here is a link to explain how we package your plants for safe and moist transit.
https://www.tnnursery.net/pages/how-we-package-plants\
What States Do You Ship To?
We ship to all states in the continental United States
My Package Says It's Been Delivered, But It's Not. Who Do I Call?
UPS - 800-742-5877
USPS (Post Office) 800-275-8777
Do You Sell Plants For Every Planting Zone?
Yes, we do. Each plant we sell has a hardy planting zone on every plant we sell.
When Can You Ship My Order? Can You Expedite My Order?
We ship all orders within ten business days, sometimes sooner. In Spring, we get backed up by the overwhelming demand for our products, but they will get to you within ten business days or sooner after the end of May.
Must I sign To Get My Order?
No, we honor and trust our customers. The driver also takes an image of all packages delivered.
When is my credit card charged?
Your card is charged when the order is placed. We do not have a way to hold until we ship—our cart charges on checkout.
What method will be used to ship my items?
We use UPS for larger trees and heavier shipments. For smaller, lightweight items, we ship U.S.P.S. For bulk, serious, or oversized orders over 100 LBS, we ship FedEx Freight.
When are shipping costs determined?
Shipping costs are determined at checkout. It is an estimate, and we will know the exact price once we package your plants and create a label. When we ship, we will credit or bill for any overage or excess charges.
Can I cancel my order after it's placed?
We can not cancel an order unless the shipping is for a distant future date.
Can I refuse an order?
We accept no liability for refused orders. If you refuse an order, the plants sometimes take 2-3 weeks to be returned, and they will die. All plants are packaged to last in transit for 12 days, but refusals will die because they are dead by the time we receive them back.
What do you do to keep my information secure?
Yes. We use encryption tools to protect account information. We also need to see your credit card number when placing an order. We are not aware of any hacking or fraudulent activity on our websites.
Where is Tn Nursery Located?
We are in middle Tennessee, 28 miles from McMinnville, the nursery capital of the world, nestled high atop a mountain in the town of Altamont. When you find us, you find high quality and low prices.
Can you tell me more about your company?
We are a family business with more than 65 years of experience in the nursery industry. Our inventory and contacts in the market are vast, so we can almost always find you the type and quantity of plant you need at a fair price.
What if I can't plant my plants right away?
Plants need to be planted within 1-2 days of receiving and pre-soaked roots in water for 1-2 hours. If you cannot produce them immediately, store them in a cool place and leave the plastic on the roots. Water the roots at least once a week and then cover them with the plastic they come packaged in. Do not expose them to freezing temperatures or extreme heat.
Can I pick up an order instead of you shipping it to me?
Yes, you can. You will be charged shipping, but we will refund you on pickup.
Do you offer coupons and specials?
Yes, sign up for our newsletter, and you will be notified of any discounts or specials we are running first.
How do I reach a live person? I need to speak to someone.
Call us at 931.692.4252 or 931-692-7325
What is my planting zone?
Check any product page on tnnursery.net, it displays is
How Do I File a Warranty Claim?
Unless you paid for an additional warranty at time of ordering, we only offer a 24 hour warranty without paying for an additional.
How can I get a refund?
We do not offer refunds, only store credits for orders that qualify.
I want to get a wholesale quote.
Please email sales@tennesseewholesalenursery.com to receive a wholesale quote within 24 hours.
I want to place an order
Call 931.692.7325 to place an order by phone or place it securely online.
I received dead plants.
Your plants will not be dead on arrival, but dormant. Please see our plants here
How can I tell if my plants are dead?
If you order plants planted under the soil, like perennials, ferns, vines, or groundcovers, some may come up when you plant them, but most will only in the following Spring. You can do a scratch test for trees, evergreens, and shrubs. Access our warranty page here to see how to verify if your trees or shrubs are dead.
I need planting instructions - I did not get planting instructions
Here are planting instructions
https://www.tnnursery.net/pages/planting-instructions
I can not use my in-store credit (Coupon Code)
Please use the chat option on our homepage and speak to an agent
What Payment Methods Do You Accept?
We accept Visa, Mastercard, American Express, and Discover. You can also mail a check or money order. For large orders over $1500, we accept bank wires; email us for wiring information at sales@tennesseewholesalenursery.com.
Do You Donate Plants?
Yes, we do. If you are a university, nonprofit, or organization, we donate to good causes. Please email us at sales@tennesseewholesalenursery.com with your need, company, and nonprofit license number.
Do You Offer Plants In Exchange For Advertising?
Sometimes, send us your website or influencer profiles at sales@tennesseewholesalenursery.com, and we will respond within 24-48 hours.
My tracking says my order has been delivered, but they are not here.What should I do?
We are not responsible for plants delivered to your destination. You should contact the shipping carrier below.
UPS 1-800-742-5877
USPS 1-800-222-1811
My package Is damaged, what do I need to do?
We are not responsible for plants delivered to your destination. You should contact the shipping carrier below.
UPS 1-800-742-5877
USPS 1-800-222-1811
My package is showing lost in transit. What do I do?
Please email us your order number to customerservice@tennesseewholesalenursery.com, and we will immediately file a claim with the shipping carrier and reship your plants. In some instances, we can not reship because we may be out of that particular plant, but in this case, we will issue you an in-store credit, or you can also request a refund in full.