Warranty
🌱 Warranty Claim For:
Perennials, Ferns, & Groundcover Vines
We are not accepting warranty claims for ferns, perennials or vines until April 30, 2026.
They usually don’t sprout up from the soil until the following spring — this is normal. We cut tops off these plants before shipping, and most won’t regrow tops until the following spring after being planted. This is why we offer a full 1 year warranty.
Why do we remove the tops from items planted under the soil's surface? This is for Perennials, Ferns and Vines
They often overheat in transit and we remove tops on all the above plants, thus meaning they will not grow new tops until the following Spring.
🌳 Warranty Claim For:
Trees & Shrubs
We accept claims year-round only with a scratch test and photos.
Please reply with this information listed below:
(failure to reply with images will result in your claim being denied **)
Your order number
Photos of the plant and scratch test (must send a supporting image per plant)
Name of the plant(s) that didn’t survive
email it to [email protected]
Missing Items From Order
You have 24 hours after receiving your plants to send us an email if there is a shortage to [email protected]
Email us each plant qty, name and size along with your name and order#) to: Failure to provide this information via email within 24 hours your claim will not be honored:
TN Nursery Alive & Thrive Guarantee
We offer a 1 full year warranty on all plants from the delivery date
This guarantee offers a one-time in store credit per item (shipping and taxes not included). Refunds are not issued under this guarantee. You will have 30 days from time of credit issued to use your credit, no exceptions
How to verify dead plants, watch the video below for what we ship
TN Nursery Plant Warranty Policy For Wholesale Orders of 25+ of 1 Plant When we offered wholesale on our website
We offer an Arrive Alive Warranty only for orders of 50 plants or more, which was considered wholesale. This means we guarantee the plants will arrive alive and in good condition. Should any plants arrive damaged or dead, you must notify us by email at [email protected] within 24 hours of receiving the plants to be eligible for a replacement. We have not sold any wholesale quantities on our site since 2024 and the warranty at this time for those is null and void.
Our Reasoning For Offering a 1 Year Warranty "Spring Will Tell The Tale"
Trees & Shrubs
Trees and shrubs are shipped dormant, without greenery, foliage, or blooms. They should be greened out in spring within 1-2 weeks after other trees or shrubs in your yard have been greened out.
Other Terms of Warranty
We are not responsible if you trash your plants and can not send us images for proof of dead plants.
This warranty does not cover damages caused by improper care, neglect, or environmental factors after receipt, including but not limited to: overwatering, underwatering, pest infestations, extreme weather conditions, or any conditions beyond our control.
Order Refusals
Order refusals will not be credited or refunded. We ship bareroot plants, and by the time they are delivered back to us, they are dead. It takes 2-3 weeks sometimes for order refusals to arrive, and they are not salvageable
Order Cancellations
We can not cancel an order if it's been dug and is ready to ship out. If your order hasn't been pre-dug, there will be a 5% cancellation fee or if it's a "ship later" date that you didnt realize,our credit card processor charges us 5% and we will deduct this from refund.
Other Warranty Disclaimers
Our guarantee does not cover plants damaged by improper planting, neglect, extreme weather, wildlife, pets, or other external causes.
Plants ordered outside of their recommended USDA growing zones are not covered.
Click on The Below Link For Instructions On How To Preform a Scratch Test
https://www.tnnursery.net/pages/how-to-preform-a-scratch-test
