Warranty

TN Nursery Alive & Thrive Guarantee

At TN Nursery, we stand behind the quality of every plant and tree we ship. That’s why we proudly offer our Alive & Thrive Guarantee—ensuring your plants arrive healthy and ready to grow. If you’re not fully satisfied upon delivery, you’re covered for up to 365 days from the date of your online order.

This guarantee offers a one-time credit per item (shipping and taxes not included). Refunds are not issued under this guarantee.

Our guarantee does not cover plants damaged by improper planting, neglect, extreme weather, wildlife, pets, or other external causes.

Plants ordered outside of their recommended USDA growing zones are not covered.

 We’re committed to your success as a grower—and this guarantee is our way of helping your plants thrive.

Please watch the following video to see how your plants should look when they arrive, instructions on when your plants will green out and be beautiful and how to check to see if they are dead.

If you have received your plants and there is any problem, you must report the issue within 24 hours of receiving them;

TN Nursery Plant Warranty Policy

Thank you for choosing TN Nursery for your plant purchase. We strive to provide high-quality plants and excellent service. Please carefully review our warranty terms below:

1. Retail Warranty (for orders of less than 50 plants):
   TN Nursery offers a 1-year replacement warranty for all retail orders of plants under 50. This warranty guarantees that the plants you receive will be healthy and of good quality at the time of shipment. If any plant is found to be damaged or dead upon delivery or within one year of receipt, we will give an in store credit to reorder anything you choose store-wide.
2. Wholesale Warranty (for orders of 50 plants or more):
   We offer an Arrive Alive Warranty only for orders of 50 plants or more, which are considered wholesale. This means we guarantee the plants will arrive alive and in good condition. Should any plants arrive damaged or dead, you must notify us by filling out the claim form (link below)  within 24 hours of receiving the plants to be eligible for a replacement.
3. Warranty Claim Process:
   If there is an issue with your plants, you must file a warranty claim within 24 hours of receipt. Provide detailed information and necessary documentation (such as photographs) to support your claim. Claims made after the 24-hour window will not be accepted.
4. To report a claim, use this page for instructions CLAIM PAGE
5. Exclusions:
   This warranty does not cover damages caused by improper care, neglect, or environmental factors after receipt, including but not limited to: overwatering, underwatering, pest infestations, extreme weather conditions, or any conditions beyond our control.

You acknowledge and agree to these terms and conditions by placing an order. We value your business and will do our best to address any issues promptly and satisfactorily.

 to report dead plants, or if you have a problem with an order you just received, Use the claims page above (link)

Our Reasoning For Offering a 1 Year Warranty = "Spring Will Tell The Tale"

Trees & Shrubs

Trees and shrubs are shipped dormant, without greenery, foliage, or blooms. They should be greened out in spring within 1-2 weeks after other trees or shrubs in your yard have been greened out.

For Perennials, Ferns, Vines or Groundcovers

 If anything planted below the surface of the soil is planted and temperatures are above 70 degrees, 1-5% may come in that spring or summer, but most of those will all come in the following spring. Please wait until your other plants come up and give your new plants a couple of extra weeks before you file a claim.

Other Terms of Warranty

 We only offer a one-time in-store credit or reshipment on any shortages reported within 24 hours.

 We are not responsible if you trash your plants and can not send us images for proof of dead plants.

Order refusals will not be credited or refunded. We ship bareroot plants, and by the time they are delivered back to us, they are dead. It takes 2-3 weeks sometimes for order refusals to arrive, and they are not salvageable

Order Cancellations

We can not cancel an order if it's been dug and is ready to ship out. If your order hasn't been pre-dug, there will be a 5% cancellation fee.

We ship dormant bare-root plants (how plants look in winter) with no leaves, foliage, or greenery, but they are alive. We only ship in the dormant season when it's safe. In the spring, they will be beautiful, leaf and green out.

 

Click on The Below Link For Instructions On How To Preform a Scratch Test

https://www.tnnursery.net/pages/how-to-preform-a-scratch-test