Answers to some of our most asked questions
What Will My Plants Look Like On Arrival?
We ship dormant plants, no leaves, foliage or greenery. They look dead but they are not, they are dormant. In Spring they should leaf out and bloom
My Plants Arrived Dead, or My Plants Look Dead, are they?
We ship bare-root plants. They are without leaves, foliage, or blooms. Below is an example of what you will receive. Please plant immediately; they will green out in spring, get leaves, and be beautiful. We offer a limited one-year warranty to prove your plants will grow.
What Your Plants Will Look Like On Arrival Verses In Spring
On the left is an example of our shrubs - packaged as they will look when received. The picture to the right is how they will examine the following spring if taken care of. See the Before and After of other plant types here.
What is a dormant Plant?
A plant is "dormant" or "bare root" when it has lost its foliage (leaves and stems) for the season: cooler temperatures promote the plants to go dormant (sap goes to roots, and leaves fall from trees). We ship plants during this dormant period. With the appropriate care, they should bloom when Spring comes.
What Is a Bare-root Plant?
A bare root plant is a plant without being in a container with soil. They are bare roots packaged in wet paper and dipped in the moisture-locking gel.
What's The Advantage Of Buying Bare Root Plants?
Bare root plants, perennials, ferns & trees are less expensive to ship and enable the customer to buy at a fraction of the expense of containerized plants.
What are the shipping costs or rates?
We estimate a low-end shipping rate, and any additional shipping charges are billed once your order is packaged and weighted and when labels are created. We will pay for only what we are charged so the cost will not be excessive.
I think my plants are dead. I received dead plants.
Your plants are not dead, just dormant ( no leaves, foliage, or blooms like in the winter. We dig our plants fresh and ship them out immediately. We ship new plants shortly after digging them. We ship dormant, bare-root plants that are not in bloom or flowering when we ship them. If they are dead in spring, we will gladly offer you an in store credit under our limited warranty when you send images to verify they are dead.
I just received my plants; what do I do?
Please plant your plants promptly when you get them; they should bloom the following Spring when your other plants do. If they do not, please email email@example.com. Planting instructions are found on our website.
How Do I Check To See If I Have Dead Plants?
To see to your plants are dead, a scratch test is recommended - take a knife, scratch the bark, and look inside.
Where is my order? I am still waiting to receive my order.
Please check the shipping date for the plants you ordered. You were emailed a copy of the order placed when it was placed. Some plants ship later, and your order will state the ship date. If you need help to locate your order, email us at firstname.lastname@example.org. If you have an order for "ship now" and it's been past 14 working days (2 weeks), please email us, and we will rush your order. All orders are shipped promptly, but our busy spring season or weather-related delays may occur.
My Plants Were Damaged When I received them. Damage In Transit
Please email us your order # and images of the damage to email@example.com so we can file a claim with the shipping carrier and reship your plants immediately if they are broken.
My Tracking Information says my order is lost or delayed in transit
We package our plants to last in transit for 12 days. We package all plants for superior moisture levels, and we offer a 1-year guarantee, so please, plant your plants and soak them in water for 2 hours before planting, and they should do great. Here is a link to explain how we package your plants for safe and moist transit.
What States Do You Ship To?
We ship to all states in the continental United States except N.Y.
Why Do You Not Ship To NY?
We cannot ship to N.Y.; we are sorry for this inconvenience.
Do You Sell Plants For Every Planting Zone?
Yes, we do. Each plant we sell has a hardy planting zone on every plant we sell.
When Can You Ship My Order? Can You Expedite My Order?
We ship all orders within ten business days, sometimes sooner. In Spring, we get backed up by the overwhelming demand for our products, but they will get to you within ten business days or sooner after the end of May.
Must I sign To Get My Order?
No, we honor and trust our customers. Also, the driver takes an image of all packages delivered.
When is my credit card charged?
Your card is charged when the order is placed. We do not have a way to hold until we ship—our cart charges on checkout.
What method will be used to ship my items?
We use U.P.S. for larger trees and heavier shipments. For smaller lightweight items, we ship U.S.P.S. For bulk, serious, or oversized orders over 100 LBS, we ship FedEx Freight.
When are shipping costs determined?
Shipping costs are determined at checkout. It is an estimate, and we will know the exact price once we package your plants and create a label. When we ship, we will credit or bill for any overage or excess charges.
Can I cancel my order after it's placed?
If your order has yet to be dug and is not yet ready to ship, we can cancel it. If it's been dug and you must cancel, we charge a 25% restocking fee because we must replant the items.
Can I refuse an order?
We accept no liability for refused orders. If you refuse an order, the plants sometimes take 2-3 weeks to be returned, and they will die. All plants are packaged to last in transit for 12 days, but refusals will die because they are dead by the time we receive them back.
What do you do to keep my information secure?
Yes. We use encryption tools to protect account information. We also need to see your credit card number when placing an order. We are not aware of any hacking or fraudulent activity on our websites.
Where is Tn Nursery Located?
We are in middle Tennessee, 28 miles from McMinnville, the nursery capital of the world, nestled high atop a mountain in the town of Altamont. When you find us, you find high quality and low prices.
Can you tell me more about your company?
We are a family business with more than 65 years of experience in the nursery industry. Our inventory and contacts in the market are vast, so we can almost always find you the type and quantity of plant you need at a fair price.
What if I can't plant my plants right away?
Plants need to be planted within 1-2 days of receiving and pre-soaked roots in water for 1-2 hours. If you cannot produce them immediately, store them in a cool place and leave the plastic on the roots. Water the roots at least once a week and then cover them with the plastic they come packaged in. Do not expose them to freezing temperatures or extreme heat.
Can I pick up an order instead of you shipping it to me?
Yes, you can. You will be charged shipping, but we will refund you on pickup.
Do you offer coupons and specials?
Yes, sign up for our newsletter, and you will be notified of any discounts or specials we are running first.
How do I reach a live person? I need to speak to someone.
Call us at 931.692.4252 or email us at firstname.lastname@example.org
What is my planting zone?
To see what zone you are in, click here
How Do I File a Warranty Claim?
We offer a 1-year warranty on all plants purchased retail. To file a claim, email us images of the dead plants, your order # and how many plants died. We will verify your pictures and offer you an in-store credit to reorder. Our email address is email@example.com.
How can I get a refund?
We do not offer refunds in our warranty. We provide in-store credits for plants that have died within the one-year warranty.
I want to get a wholesale quote.
Please email firstname.lastname@example.org to receive a wholesale quote within 24 hours.
I want to place an order
Call 931.692.7325 to place an order by phone or place it securely online.
I received dead plants.
We do not ship dead plants; they are dormant with no leaves, greenery, or foliage. In Spring, they will green out and be beautiful. This is why we offer a 100% guarantee for one full year.
How can I tell if my plants are dead?
If you order plants planted under the soil, like perennials, ferns, vines, or groundcovers, some may come up when you plant them, but most will only in the following Spring. That's why we offer a 1-year warranty. You can do a scratch test for trees, evergreens, and shrubs. Here is a video with instructions on doing a scratch test to see if your trees or shrubs are dead.
I need planting instructions - I did not get planting instructions
Here are planting instructions
I can not use my in-store credit (Coupon Code)
Please email us at email@example.com and give us your order # and name and we will check this issue and get back to you within 24 hours.
What Payment Methods Do You Accept?
We accept Visa, Mastercard, American Express, and Discover. You can also mail a check or money order. We accept bank wires for large orders over $1500; email us for wiring information at firstname.lastname@example.org.
Do You Donate Plants?
Yes, we do. If you are a university, nonprofit, or organization, we donate to good causes. Please email us at email@example.com and give us your need, company, and nonprofit license number.
Do You Offer Plants In Exchange For Advertising?
Sometimes. Send us your website or influencer profiles, and we will respond within 24-48 hours to firstname.lastname@example.org.