File a Claim
Please send us images of your dead trees or shrubs with a scratch test, order # and an image must be attached to your email to support the claim of the scratch test to [email protected]
We are not accepting claims for ferns, vines or perennials because they will not come up until next spring. We offer a 1 year warranty to prove they are alive.
How to preform a scratch test to determine if your trees or shrubs are dead
A scratch test is a simple way to determine if a dormant plant is still alive. It involves lightly scratching the bark of the plant and looking for wet tissue or the cambium layer beneath the bark:
- Use a knife, pruners, or your fingernail halfway up the trunk of a tree to slide along the bark and peel off a thin layer of the surface wood
- Look for wet, moist tissue that's white or almost green around the edges, this means the tree is alive
- Check if the cambium layer is dry, brittle, and brown, or if it looks like pencil shavings it is most certianly dead.
BELOW IS A VIDEO SHOWING WHAT THE PLANTS WE SHIP LOOKS LIKE AND HOW TO DO A STRATCH TEST TO PROVE THIS:
CLAIM FORM BELOW