Warranty

We ship dormant BARE-ROOT plants, with no leaves, foliage or blooms. Your plants are dug fresh and not dead on arrival. Please see the below image of how your plants should look when received verses in spring time when it's time for them to green out and bloom. This is why we offer a 1 year warranty to prove to customer's their plants will bloom out the following spring and be nice. If not, they are covered 100%.

CLICK HERE TO SEE HOW PLANT WE SHIP LOOKS, NO GREENERY. LEAVES OR FOLIAGE - THEY ARE NOT DEAD, JUST DORMANT

Perennials, Vines & Ferns- In hot weather when you transplant these items, they will not all sprout up when planted, most will wait until the following spring and have greenery and bloom. That's why we also offer a 1 year warranty. Some may sprout but it's not likely.

 

We offer a 3-day warranty after receival to report any shortages or problems with all orders. This gives the customer ample time to unpack and plant all plants in order to verify all plants are there and check for problems.

REPLACEMENT AND IN-STORE CREDIT WARRANTY We offer a 1-year replacement for 40% of the original cost of any plant, even if the quantities ordered is wholesale. This is an "at cost" price for digging, packaging, box fees, and reshipping. Plants can also be returned within one full year for an in-store credit if a retail quantity was ordered under 100 plants per variety. We do not offer return or in-store credits on wholesale quantities of over 100 plants per variety, but you can pay 40% of the original cost for replacements.

DAMAGED PLANTS Do not open damaged boxes, refuse the shipment. If the carrier has left boxes at your door, return them unopened and reject them and we will replace.

NO REFUNDS We offer no refunds on live plants but in-store credit for those that qualify within this warranty. If it's a mistake we are responsible for or an order cancellation, we do make exceptions

ARRIVE ALIVE GUARANTEE We ship dormant plants, no leaves, foliage, or blooms. They are not dead. Please plant them, and they will bloom out the following spring. To prove you have received plants that are alive, simply scratch the bark, and if you see a white or a greenish-white color, they are alive. Dead plants have brown or black interior inside the bark (see below image for instructions). Some perennials and fern species will not come up until the following spring, so this is why we offer a 1-year warranty to prove our plants are alive. We also dig all plants fresh and ship immediately and have inspection certification on them, so they are very much so alive when dug and shipped out. 

Scratch test

RETURNS Do not take it upon yourself to return plants without prior authorization. Customer service has a different address to send back plants to. Quantities of 10 or more plants or trees per variety cannot be returned because they are priced at wholesale and cannot be returned. If you've done the scratch test and have under ten plants, return them to: Tn Nursery, 856 Main Street, Altamont Tn 37301

SUBSTITUTIONS We reserve the right to substitute any plant or tree for an equal or higher value if we are sold out of the species ordered and/or it is no longer available. For no substitutions, please make us a note in checkout stating "No Subs," and we will honor this and credit for anything we are out of.

CANCELLATION OF ORDERS We process orders very fast during regular business hours. If you've placed an order chances are it's gone to the fields to dig, and we can not cancel once it's been dug. However, you can give us a call to see, and we will be happy to cancel if it's not been dug already. If we can cancel an order, a 20% restocking fee will be deducted from the refund due to the time and cost we have it researching the order and stopping production of it being dug.

REFUSING DELIVERY OF AN ORDER We work diligently digging orders and shipping them. We will not be responsible for any refusals of delivery of our plants, and we will not issue in-store credits or reshipment's if you refuse your live plants, no exceptions.


The "Dormant" Season, when plants do not have leaves, foliage or Blooms is when we ship Bare Root Stock

Below (left) is an example of how our bare root crepe myrtles or any trees will look when we ship them. They will be dormant, without foliage. Plant these trees in cool weather and in the spring (right) here's a picture of how these trees will look (when planted and cared for properly) the following spring.

bareroot trees

 

Below is a picture of our shrubs shipped bare root

Here is a picture of the shrubs - packaged as they will look when received. The picture to the right is how, if taken care of, they will look the following spring.

bareroot shrubs

The picture below shows berry plants (left) in a dormant stage without leaves, blooms or berries. Plant as soon as you receive them and in the spring they will "green out" and produce (right).

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Ground Cover Plants at time of shipment:

On the left is how the ground cover plant will look at shipment. On the right is how they will look the following spring!

 

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Grass plugs at time of shipment:

We do not ship grasses in colder months due to the tops being gone. Also, we will not ship a grass species without being able to identify it, as these are grown in large fields with other species of carex and other grasses, it is best to wait for warmer months when positive identification is possible.

 

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How To Store Bare Root Plants Until Planting Time

Trees & Shrubs (Including Fruit Trees, Berry plants, Native Plants also)

When you receive your trees or shrubs you will need to open them right away and remove the plastic from the entire plants (except the root area).

It is best to plant Bare Root Trees & Shrubs within 1-2 days after receiving them, but there are other methods in case you do not have time for immediate planting. If you have a cool moist area such as a basement or garage, leave the plants standing upright and leave plastic around the root system and water thoroughly a couple times a day (roots only). When you plant, it's always best to soak the roots, put water in the hole before planting (to add moisture in the deeper part of the soil before planting) and water again after planting. It's also advised to water each plant the first 4-5 days after it's planted and they should do well on their own after this. We also recommend using a good fertilizer in the Fall so when the spring comes again, your trees & shrubs will be beautiful and ready to thrive.

Perennials, Ferns & Ground Covers

When we must store perennials, ferns & groundcovers, we maintain a temperature of 38-42 degrees. Some nurseries use this year round and the plants will be fine for long periods of time without planting. This keeps them dormant. Also if your order is a small one and you have a crisper drawer in the bottom section of your refrigerator, place them in their bags in the crisper drawer. This provides an adequate temperature for these types of  plants. If you do not have room for cold storage, put in your basement, garage or cellar and remove from bags. Cover with potting soil and mist lightly with water every couple days until you can plant them.

Wetland Plants & Live Stakes

If you have a pond, lake or large trough, place the roots of the plants in water and they will be fine for several days until planted. Ensure that if using your own container you keep fresh water, do not allow algea to grow or for the water to become stagnant. Change water every few days. When submersed in a pond or lake, nothing is needs to be changed, simply put roots in and the will actually grow while being stored until planted.

Seeds

Seeds must be put in a dry area or placed in a refrigerator until planted. It is also advisable to check with your local USDA to check ideal storage requirements for a particular seed. Different zones and climates will dictate the best ways to store. 

Perennials at time of shipment

Those on the left are dormant and the right picture is how they will look the following spring when planted and cared for properly.

bareroot-perennials.png

All our bare root stock is dug fresh to order

We dig our perennials then take them to our shipping warehouse and spray with wilt proof and then dip in terra sorb gel. Both are transparent and you can not see it but when you feel your bulbs, you will know the inside is in superior health being soft, full of moisture, and pliable. We wrap the roots (or place in plastic zip lock bags), for a short shipping period of 3-4 days the plastic seals in the moisture which is further needed for transit and we utilize peat most to aid in moisture retention.

Ferns at time of shipment (left). Following season (right).

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Our bare root ferns are shipped just like our perennials. Dug fresh and packed with care to ensure the arrive in excellent condition.

 

 

Buying plants "bare root" is the most affordable way to order.

Planting bare root plants, perennials, ferns & trees not only is less expensive to ship, it also enables the customer to buy at a fraction of the expense as containerized plants. We can ship our bare root plants fedex, ups or US mail for much cheaper than if you purchased container trees. You receive the same plants, for a fraction of the price.

 

We Pack To Protect Your Plants

Every plant we ship is dug fresh a day before shipment. We dig your order, take to the shipping warehouse and dip all roots in a moisture gel called Tera-sorb, and line the roots with paper.  (In warmer months we use straw to keep the plants cool during transit, then wrap in heavy paper and containerize in corrugated pressure protectant cardboard boxes.) We band every box as well as tape to prevent damage during transportation.

What is Tera Sorb?

Terra Sorb is a super absorbent, potassium based co-polymer gel that drastically increases the water holding capacity of soil. It absorbs up to 200 times its weight in water and slowly releases it to nearby plants, perfect for transporting plants.

We take large tubs of Terra-sorb to the fields, dig your plants fresh, dip in terra sorb and take directly to the shipping warehouse and ship out the following day. We do not leave bare root plants in the cooler like alot of other nurseries, we dig our stock fresh and ship it. This insures that your plants will arrive in the best possible condition and will be much more likely to thrive than plants purchased at other nurseries which do not follow these steps.

We pack all plants in terra sorb gel (roots dipped) and lined with moisture rich peat moss. You can purchase bare root stock in the dormant season and have the exact same results? Why pay 90% more for containerized plants?

 

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