Warranty

🌿 TN Nursery Warranty & Policies

At TN Nursery, we’re proud to ship high-quality, freshly dug plants grown with care. While we cannot control weather, soil, or planting conditions after delivery, we offer warranty options to give you peace of mind.

🛡️ Standard Warranty

All orders include a complimentary 24-hour warranty from the time of delivery. Any issues must be reported within this timeframe. After 24 hours, no warranty coverage applies unless an extended warranty was purchased at checkout.

⭐ Extended Warranty

For added protection, you may purchase a one-year extended warranty at checkout. This provides a one-time replacement credit if your plant does not survive within one year. Shipping fees still apply.

⚠️ Not Covered

Warranty coverage does not include weather damage, animal interference, neglect, improper planting, planting in the wrong zone, or failure to follow planting instructions.

📧 How to File a Claim

Email customerservice@tennesseewholesalenursery.com within 24 hours of delivery, or within 1 year if an extended warranty was purchased. Please include photos and a scratch test.

🔍 Scratch Test Instructions

Take a knife and lightly scratch the bark on your tree or shrub.

If the layer underneath is green, the plant is alive. If it is brown and dry, it may be dead.

We ship dormant plants without greenery, foliage, or leaves. In spring, they will green out and become beautiful.

THIS PICTURE BELOW WILL SHOW YOU IF YOUR TREES/SHRUBS ARE DEAD OR ALIVE, WHAT WE SHIP, AND HOW TO CHECK DORMANT PLANTS.

🌿 Important Dormancy Notice

We ship bare root trees, shrubs, and evergreen conifers during the dormant season when plants do not have leaves, foliage, or blooms. They are not dead, just dormant until spring.

🚚 Shipping Overages

If shipping costs exceed the amount paid, we will automatically charge the difference. If the overage is more than $20, we will contact you for approval first.

🌱 Size Allowances

If we are out of stock on the size you ordered, we will automatically upgrade you to a larger size at no additional cost. This includes trees, shrubs, and seedlings, giving you an extra year of growth on us.

🌳 Size Adjustment Policy (Trees & Shrubs)

If trees or shrubs arrive smaller than the size ordered, we will refund the price difference for the size discrepancy.

🎨 Color Substitution Policy

If a specific plant color is unavailable, we may substitute it with the same plant variety in a different color.

📦 Plant Shortages

Missing items from orders must be reported within 24 hours of delivery.

❌ Order Cancellations

Orders canceled within 24 hours are subject to a 5% cancellation fee to cover credit card processing costs.

Orders canceled after 24 hours are subject to a 15% cancellation fee because plants are dug immediately, regardless of ship date, and held in a cooler to maintain dormancy for the scheduled shipping window.

🚫 Order Refusal Policy

Orders refused upon delivery are not eligible for a refund, as live plants cannot survive return transit back to us.

💳 Orders Using Store Credit

If store credit is used on an order, the sale is final and the order is not eligible for warranty coverage.

⏳ Store Credit Expiration

All in-store credits must be used within 60 days of issuance or they will expire.