If you purchased an extended warranty when you purchased a product, you have a one-year warranty. If not, we only offer a five-day warranty on our plants. Please see the video below. We ship dormant plants with no greenery, leaves, or foliage. Many homeowners think dormant plants are dead when they are not.
If you did purchase an extended warranty, go to our homepage and use the chatbot to speak to someone for full instrucitons.
At the end of this video, she will show you how to do the scratch test—this should be done only on trees or shrubs.
Results From Scratch Test on Trees or Shrubs
Once you have verified that your trees or shrubs are dead with a scratch test, please email us the following: All warranties are null and void if you did not purchase one and the trees or shrubs have been delivered for over five days.
Send this information to customerservice@tennesseewholesalenursery.com. Failure to provide all the above information will result in a claim refusal. Please allow 3-4 business days for an email responce.