You've got questions. We've got answers.
(Q) What Will My Plants Look Like On Arrival?
(A) We ship bare-root plants. They are without leaves, foliage or blooms. Below is an example of what you will receive. Please plant immediately; in spring, they will green out, get leaves, and be beautiful. We offer a limited one-year warranty to prove your plants will grow.
On the left is an example of our shrubs - packaged as they will look when received. The picture to the right is how they will look the following spring if taken care of. See the Before and After of other plant types here.
(Q) What do you mean by "dormant" or "bare root"?
(A) A plant is "dormant" or "bare root" when it has lost its foliage (leaves and stems) for the season. It is a natural state of rest for the plant caused by cooler temperatures and shorter days. We ship plants during this dormant period. With the appropriate care, they should bloom when spring comes.
Bare root plants, perennials, ferns & trees not only are less expensive to ship but also enable the customer to buy at a fraction of the expense of containerized plants.
(Q) What if I open my package and I think my plants are dead?
(A) Your plants are probably not dead, just dormant ( no leaves, foliage, or blooms like in the winter. We dig our plants fresh and ship them out immediately. We ship fresh plants shortly after digging them. We ship dormant, bare-root plants that are not in bloom or flowering when we ship them.
Please plant your plants promptly when you get them; they should bloom on time. If they do not, please email [email protected]. Planting instructions are found on our website
To see to your plants are dead, a scratch test is recommended - take a knife, scratch the bark, and look inside. See video here.
(Q) What if I think I didn't receive my order or if the order I received is incorrect?
(A) Please promptly email [email protected] so we can investigate any concerns about damaged orders, delayed orders, incorrect orders, or missing orders. We will make every effort to respond as quickly as we can, usually within 24 hours.
Note that while we usually ship orders within 7-10 business days of ordering, shipping may not occur until plants go dormant and are "boot root". Also, weather can cause additional delays.
While we assume no liability for USPS losing an order, if, after review, it appears that USPS has lost your order, we can provide information on filing a claim with USPS.
We package our plants carefully for shipment. See more details.
Additional information can be found on our warranty page.
(Q) What States Do You Ship To?
(A)We ship to all states in the continental United States except NY. We do not ship to Hawaii or Alaska.
(Q) Do You Sell Plants For Every Planting Zone?
(A) Yes, we do! We display the hardiness zones of all plants we sell in the description. Our IP address locator determines your zone by your IP address. We have made it easy to shop online and buy plants perfect for your zone.
(Q) How Fast Can I Receive My Order?
(A) We try our best to ship all orders within ten business days, sometimes a lot sooner. In Spring, we do get backed up with the overwhelming demand for our products, but after the end of May, it will get to you within ten business days or sooner.
(Q) Must I sign To Get My Order?
(A) Yes we require signature delivery due to the rules and regulations from our card processing company having such high theft rates for packages left at homes without anyone being present. This is mandatory for all people placing orders using a credit card.
(Q) When is my credit card charged?
(A) Your card is charged when the order is placed. We do not have a way to hold until we ship. Our cart charges on checkout.
(Q) What method will be used to ship my items?
(A) We use UPS. It's the best carrier to keep shipping costs down and faster 3-4 day transit time. For bulk heavy or oversized orders, we ship FedEx Freight at the exact shipping cost paid in checkout.
(Q) When are shipping costs determined?
(A) Shipping is "at cost," and is determined at checkout.
(Q) Can I cancel my orders after it's placed?
(A) Yes, most of the time. If you want to try to cancel an order, let us know immediately by sending an email to [email protected] or calling us at 931-692-4252. If we see your cancellation and stop the order before it goes to our fulfillment center, we can cancel it, but we will charge a 20 percent fee. Otherwise, the order cannot be canceled, and you will be charged the total amount. Orders usually go to our fulfillment center within one hour of being placed.
(Q) Can I refuse an order?
(A) We accept no liability for refused orders. We encourage our customers to contact us at [email protected] to discuss any issues or concerns with orders placed.
(Q) Can I place an order by phone?
(A) Yes, 931-692-7325 is our order line
(Q) Can you tell me what you do to keep my information secure?
(A) Yes. We use encryption tools to protect account information. We also do not see your credit card number when an order is placed. We are not aware of any hacking or fraudulent activity on our websites.
(Q) Where is Tn Nursery Located?
(A) We are in middle Tennessee, 28 miles from McMinnville, the nursery capitol of the world, nestled high atop a mountain in the town of Altamont. When you find us, you find high quality and low prices.
(Q) Can you tell me more about your company?
(A) We are a family business with more than 65 years of experience in the nursery industry. Our inventory and contacts in the market are vast, so we can almost always find you the type and quantity of plant you need at a fair price.
(Q) What if I can't plant my plants right away?
(A) Plants need to be planted within 1-2 days of receival and pre-soaked roots in water for 1 hour. If you cannot plant them immediately, store them in a cool place and leave the plastic on the roots. Water the roots at least once a week and then cover them with the plastic they come packaged in. Do not expose them to freezing temperature or extreme heat.
(Q) Can I pick up an order instead of you shipping it to me?
(A) Usually, if you would like to pick up an order, please make a note in the comments, and we will call you to coordinate the pickup (and refund shipping if appropriate).
(Q) Do you offer coupons and specials?