FAQ

  • FREQUENTLY ASKED QUESTIONS 

    Do You Ship To Homeowners?

    (A) Yes, we do! We have a wholesale site for large volume orders at wholesale prices, but the downside of purchasing wholesale at lower costs is #1 you must buy large quantities of each plant. #2 on wholesale purchases, we offer no warranty, whereas this website has a one-year warranty. If you are a wholesaler and want to buy wholesale and you are a B2B, go to Tennessee Wholesale Nursery

     

    What States Do You Ship To?

    (A) We ship to every state except NY. 

     

    Do You Sell Plants For Every Planting Zone

    (A) Yes, we do! On every plant, it shows the hardy planting zones, and in the top right of every product page, it displays your zone. Our IP address locator determines your zone by your IP address. We have made it easy to shop online and buy plants perfect for your zone.

     

    How Fast Can I Receive My Order?

    (A) We try our best to ship all orders within ten business days, sometimes a lot sooner. In Spring, we do get backed up with the overwhelming demand for our products, but after the end of May, it will get to you within ten business days or sooner.

     

    Where is Tn Nursery Located?

    (A) We are in middle Tennessee, 28 miles from McMinnville, the nursery capitol of the world, nestled high atop a mountain in the town of Altamont. When you find us, you find high quality and low prices.

     

    Can you tell me more about your company?

    (A) We are a family business with more than 65 years of experience in the nursery industry. Our inventory and contacts in the market are vast, so we can almost always find you the type and quantity of plant you need at a fair price. 

     

    What credit cards do you accept?

    (A) We accept Visa, Mastercard, AMEX, and Discover.

     

    When is my credit card charged? 

    (A) Your card is charged when the order is placed. We do not have a way to hold until we ship. Our cart charges on checkout. 

     

    What method will be used to ship my items?

    (A) We use UPS. It's the best carrier to keep shipping costs down and faster 3-4 day transit time. For bulk heavy or oversized orders, we ship FedEx Freight at the exact shipping cost paid in checkout.

     

    When are shipping costs determined?

    (A) Shipping is "at cost," Due to plants weighing more after it rains, it may be heavier than quoted on checkout, so we may bill your card a separate charge for shipping once your plants are dug and packaged, and weighed. Shipping is 

    super affordable, and we make no money from shipping; it is at our cost.

     

    Can I cancel my orders after it's placed?

    (A) Absolutely! Unless it's been dug or packaged for shipping. We charge a 20% replanting fee for all cancellations if plants have been dug.

     

    What if I think I didn't receive my order or if the order I received is incorrect?

    (A) Please promptly email [email protected] so we can investigate any concerns about damaged orders, delayed orders, incorrect orders, or missing orders. We will make every effort to respond as quickly as we can, usually within 24 hours. Note that while we usually ship orders within 7-10 business days of ordering, shipping may not occur until plants go dormant and are "boot root"; also, weather can cause additional delays. While we assume no liability for USPS losing an order, if, after review, it appears that USPS has lost your order, we can provide information on filing a claim with USPS. Additional information can be found on our warranty page.

     

    What do you mean by "dormant" or "bare root"?

    (A) A plant is "dormant" or "bare root" when it has lost its foliage (leaves and stems) for the season. It is a natural state of rest for the plant caused by cooler temperatures and shorter days. As noted above, we ship plants during this dormant period. Trust us; you would not want a fully bloomed plant shipped to you in a box! With the appropriate care, they should bloom when Spring comes.   

     

    What if I open my package and I think my plants are dead?

    (A) It is implausible that the plants are not dead, just dormant ( no leaves, foliage, or blooms like in the winter) - we dig our plants fresh and ship them out immediately. We ship fresh plants shortly after digging them. We ship dormant, bare-root plants that are not in bloom or flowering when we ship them. Please plant your plants promptly when you get them; they should bloom on time. If they do not, please email [email protected]. Planting instructions are found on our website.

     To See If your plants are dead, below is how to do a scratch test - take a knife, scratch the bark, and look inside.

     

     

    Below are some pictures of what various plants look like when shipped dormant and what they will look like when they bloom after proper care. 

     

    Below is a picture of our shrubs shipped bare root

    Here is a picture of the shrubs - packaged as they will look when received. The picture to the right is how, if taken care of, they will look the following Spring.

    Perennials at time of shipment

    Those on the left are dormant, and the right picture shows how they will look when planted and cared for correctly the following Spring.

     

     

    Ferns at time of shipment (left). The following season (right).

     

    The picture below shows berry plants (left) in a dormant stage without leaves, blooms, or berries. Plant as soon as you receive them; in the Spring, they will "green out" and produce (right).

    /p>

     

     

    What if I can't plant my plants right away? 

    (A) Plants need to be planted within 1-2 days of receival and pre-soaked roots in water for 1 hour. If you cannot plant them immediately, store them in a cool place and leave the plastic on the roots. Water the roots at least once a week and then cover them with the plastic they come packaged in. Do not expose them to freezing temperature or extreme heat. 

     

    Can I pick up an order instead of you shipping it to me?

     (A) Usually, if you would like to pick up an order, please make a note in the comments, and we will call you to coordinate the pickup (and refund shipping if appropriate). 

     

     Do you offer coupons and specials?

    (A) Yes, we offer free shipping, plant giveaways, and more. Signup HERE

     

    Your plants are grown in Tennessee. Do you ship plants throughout the USA, including places with different climates?

    (A)We ship to 49 states (everywhere but New York). We have seed sources for all USA climate zones, so our plants can grow warmer or colder than in Tennessee.  

     

    Can I place an order by phone?

    (A) Yes, 931-692-7325 is our order line

     

    Can you tell me what you do to keep my information secure?

    (A) Yes. We use encryption tools to protect account information. We also do not see your credit card number when an order is placed. We are not aware of any hacking or fraudulent activity on our websites.

     

    Can I cancel an order? 

     (A) Yes, most of the time. If you want to try to cancel an order, let us know immediately by sending an email to [email protected] or calling us at 931-692-4252. If we see your cancellation and stop the order before it goes to our fulfillment center, we can cancel it, but we will charge a 20 percent fee. Otherwise, the order cannot be canceled, and you will be charged the total amount. Orders usually go to our fulfillment center within one hour of being placed. 

     

    Can I refuse an order? 

    (A)We accept no liability for refused orders. We encourage our customers to contact us at [email protected] to discuss any issues or concerns with orders placed. 

    We ship Bare Root Stock when dormant - plants do not have leaves, foliage, or blooms.

    Below (left) is an example of how our bare root crepe myrtles or any trees will look when we ship them. They will be dormant, without foliage. Plant these trees in cool weather and the Spring (right). Here's a picture of how these trees will look (when planted and cared for properly) the following Spring.

     

    Below is a picture of our shrubs shipped bare root

    Here is a picture of the shrubs - packaged as they will look when received. The picture to the right is how, if taken care of, they will look the following Spring.

    Perennials at time of shipment

    Those on the left are dormant, and the right picture shows how they will look when planted and cared for correctly the following Spring.

     

     

    Ferns at time of shipment (left). The following season (right).

     

    The picture below shows berry plants (left) in a dormant stage without leaves, blooms, or berries. Plant as soon as you receive them, and in the Spring, they will "green out" and produce (right).

    /p>

     

     

    Ground Cover Plants at time of shipment:

    On the left is how the ground cover plant will look at shipment. On the right is how they will look the following Spring!

     

    Grass plugs at time of shipment:

    Due to the tops being gone, we do not ship grasses in colder months. Also, we will not ship a grass species without being able to identify it, as these are grown in large fields with other species of carex and other grasses; it is best to wait for warmer months when identification is possible.

     

     

     

     

    How To Store Bare Root Plants Until Planting Time

    Trees & Shrubs (Including Fruit Trees, Berry plants, and Native Plants also)

    When you receive your trees or shrubs, you will need to open them right away and remove the plastic from the entire plant (except the root area).

    It is best to plant Bare Root Trees & Shrubs within 1-2 days after receiving them, but there are other methods in case you do not have time for immediate planting. If you have a cool, moist area such as a basement or garage, leave the plants standing upright, leave plastic around the root system, and water thoroughly several times a day (roots only). When you plant, it's always best to soak the roots, put water in the hole before planting (to add moisture in the deeper part of the soil before planting), and water again after planting. It's also advised to water each plant the first 4-5 days after it's planted, and they should do well on their own after this. We also recommend using a good fertilizer in the Fall so when the Spring comes again, your trees & shrubs will be beautiful and ready to thrive.

    Perennials, Ferns & Ground Covers

    When we must store perennials, ferns & groundcovers, we maintain a temperature of 38-42 degrees. Some nurseries use this year-round; the plants will be delicate for long periods without planting. It keeps them dormant. Also, if your order is a small one and you have a crisper drawer in the bottom section of your refrigerator, place them in their bags in the crisper drawer. It provides an adequate temperature for these types of plants. If you do not have room for cold storage, put it in your basement, garage, or cellar and remove it from the bags. Cover with potting soil and mist lightly with water every couple of days until you can plant them.

    Wetland Plants & Live Stakes

    If you have a pond, lake, or large trough, place the roots of the plants in water, and they will be fine for several days until planted. Ensure that if using your container, you keep fresh water, do not allow algea to grow or for the water to become stagnant. Change water every few days. When submersed in a pond or lake, nothing needs to be changed, put roots in, and they will grow while being stored until planted.

    Seeds

    Seeds must be put in a dry area or placed in a refrigerator until planted. It is also advisable to check with your local USDA to check the ideal storage requirements for a particular seed. Different zones and climates will dictate the best ways to store. 

     

    All our bare root stock is dug fresh to order

    We dig our perennials, take them to our shipping warehouse, spray them with wilt proof, and dip them in terra sorb gel. Both are transparent, and you can not see them, but when you feel your bulbs, you will know the inside is in superior health and is soft, full of moisture, and pliable. We wrap the roots (or place them in plastic zip lock bags) for a short shipping period of 3-4 days. The plastic seals in the moisture, which is further needed for transit, and we utilize peat most to aid in moisture retention.

     

    Buying plants "bare root" is the most affordable way to order.

    Bare root plants, perennials, ferns & trees not only are less expensive to ship but also enable the customer to buy at a fraction of the expense of containerized plants. We can ship our bare root plants by FedEx, ups, or US mail for much cheaper than if you purchased container trees. You receive the same plants for a fraction of the price.

     

    We Pack To Protect Your Plants

    Every plant we ship is dug fresh a day before shipment. We dig your order, take it to the shipping warehouse and dip all roots in a moisture gel called Tera-sorb, and line the roots with paper. (In warmer months, we use straw to keep the plants cool during transit, then wrap in heavy paper and containerize in corrugated pressure protectant cardboard boxes.) We band every box as well as tape to prevent damage during transportation.

    What is Tera Sorb?

    Terra Sorb is a super absorbent, potassium based co-polymer gel that drastically increases the water holding capacity of the soil. It absorbs up to 200 times its weight in water and slowly releases it to nearby plants, perfect for transporting plants.

    We take large tubs of Terra-sorb to the fields, dig your plants fresh, dip them in terra sorb and take them directly to the shipping warehouse and ship them out the following day. We do not leave bare root plants in the cooler like many other nurseries; we dig our stock fresh and ship it. It ensures that your plants will arrive in the best possible condition and will be much more likely to thrive than plants purchased at other nurseries which do not follow these steps.

    We pack all plants in terra sorb gel (roots dipped) and lined with moisture-rich peat moss. You can purchase bare root stock in the dormant season and have the same results. Why pay 90% more for containerized plants?

     

    SHOP FROM A PLACE YOU CAN TRUST, TENNESSEE WHOLESALE NURSERY

     

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