FAQ

FREQUENTLY ASKED QUESTIONS 

Do You Ship To Homeowners?

(A) Yes we do! We have a wholesale site for large volume orders at wholesale prices but the downside of purchsing wholesale at lower costs is #1 you must biy large quantities of each plant. #2 on wholesale purchases, we offer no warranty whereas this website has a 1 year warranty. If you are a wholesaler and want to buy wholesale and you are a B2B, go to Tennessee Wholesale Nursery

 

What States Do You Ship To?

(A) We ship to every state except NY. 

 

Do You Sell Plants For Every Planting Zone

(A) Yes we do! On every plant it shows the hardy planting zones and in the top right of every product page it displays your zone. Our IP address locator determines your zone by your IP address. We have made it easy to shop online and buy plants perfect for your zone.

 

How Fast Can I Receive My Order?

(A) We try our best to ship all orders within 10 business days, sometimes alot sooner. In spring we do get backed up some with the overwhelming demand for our products but after the end of May, it will get to you within 10 business days or sooner.

 

Where is Tn Nursery Located?

(A) We are in middle Tennessee, 28 miles from Mcminnville, the nursery capitol of the world, nestled high atop a mountain in the town of Altamont. When you find us, you find high quality and low prices.

 

Can you tell me more about your company?

(A) We are a family business with more than 65 years of experience in the nursery industry. Our inventory and contacts in the market are vast, so we can almost always find you the type and quantity of plant you need at a fair price. 

 

What credit cards do you accept?

(A) We accept Visa, Mastercard, AMEX, and Discover.

 

When is my credit card charged? 

(A) Your card in charged when order is placed. We do not have a way to hold until we ship. Our cart charges on checkout. 

 

What method will be used to ship my items?

(A) We use UPS. It's the best carrier we have found to keep shipping costs down and also faster 3-4 day transit time. Fr bulk heavy or large orders, we ship Fedex Freight at the same shipping cost as paid in checkout.

 

When are shipping costs determined?

(A) Shipping is "at cost" and due to plants when it rains weighing more afterit rains may be heavier than quoted on checkout so we may bill your card a seperate charge for shipping once your plants are dug,packaged and weighed. Shipping is 

super affordable and we make no money from shipping, it at our cost.

 

Can I cancel my orders after it's placed?
(A) Absolutely! Unless it's been dug or packaged for shipping. We do charge a 20% replanting fee for all cancellations if plants has been dug.

 

What if I think I didn’t receive my order or if the order is I received is incorrect?

(A) Please promptly email [email protected] so we can investigate any concerns about damaged orders, delayed orders, incorrect orders, or missing orders. We will make every effort to respond as quickly as we can, usually within 24 hours. Note that while we usually ship orders within 7-10 business days of ordering, shipping may not occur until plants go dormant and are “boot root”; also, weather can cause additional delays. While we assume no liability for USPS losing an order, if, after review, it appears that USPS has lost your order, we can provide information on filing a claim with USPS. Additional information can be found on our warranty page.

 

What do you mean by “dormant” or “bare root”?

(A) A plant is “dormant” or “bare root” when it has lost its foliage (leaves and stems) for the season. This is a natural state of rest for the plant caused by cooler temperatures and shorter days. As noted above, we ship plants during this dormant period. Trust us; you would not want a fully bloomed plant shipped to you in a box! With the appropriate care, they should bloom beautifully when Spring comes.   

 

What if I open my package and I think my plants are dead?

(A) It is highly un- likely the plants are not dead, just dormant ( no leaves, foliage or blooms like in the winter time) - we dig our plants fresh and ship out immediately. We ship fresh plants shortly after digging them. We ship dormant, bare-root plants, and they are not in bloom or flowering when we ship them. Please plant your plants promptly when you get them, and they should bloom on time. If they do not, please email [email protected]. Planting instructions may be found on our website.

 To See If your plants are dead below is how to do a scratch test - take a knife and scratch the bark and look inside

 

Below we have some pictures of what various plants look like when shipped dormant and what they will look like when they bloom after proper care. 

bareroot trees

 

Below is a picture of our shrubs shipped bare root

Here is a picture of the shrubs - packaged as they will look when received. The picture to the right is how, if taken care of, they will look the following spring.

bareroot shrubs

Perennials at time of shipment

Those on the left are dormant and the right picture is how they will look the following spring when planted and cared for properly.

bareroot-perennials.png

 

Ferns at time of shipment (left). Following season (right).

bareroot-ferns.png

The picture below shows berry plants (left) in a dormant stage without leaves, blooms or berries. Plant as soon as you receive them and in the spring they will "green out" and produce (right).

bareroot-fruiting.png/p>

 

 

What if I can’t plant my plants right away? 

(A) Plants needs planted within 1-2 days of receival and pre soaked roots in water for 1 hour.  if you cannot plant them right away, store them in a cool place and leave the plastic on the roots. Water the roots at least once a week and then cover them back up with the plastic they come packaged in. Do not expose them to freezing temperature or extreme heat. 

 

Can I pick up an order instead of you shipping it to me?

 (A) Usually, if you would like to pick up an order, please make a note in the comments, and we will call you to coordinate the pickup (and refund shipping if appropriate). 

 

 Do you offer coupons and specials?

(A) Yes we offer free shipping, plant giveaways and more. Signup HERE

 

Your plants are grown in Tennessee. Do you ship plants throughout the USA, including places with different climates?

(A)We ship to 49 states (everywhere but New York). We have seed sources for all USA climate zones, so our plants can grow warmer or colder than Tennessee.  

 

Can I place an order by phone?

(A) Yes 931-692-7325 is our order line

 

Can you tell me what you do to keep my information secure?

(A) Yes. We use encryption tools to protect account information. We also do not see your credit card number when an order is placed. We are not aware of any hacking or fraudulent activity ever having occurred on our websites.

 

Can I cancel an order? 

 (A) Yes most of the time. If you want to try to cancel an order, let us know immediately by sending an email to [email protected] or calling us at 931-692-4252. If we see your cancellation and stop the order before the order has gone out to our fulfillment center, we can cancel it, but we will charge a 20 percent fee. Otherwise, the order cannot be canceled, and you will be charged the total amount. Orders usually go to our fulfillment center within one hour of being placed. 

 

Can I refuse an order? 

(A)We accept no liability for refused orders. We encourage our customers to contact us at [email protected] to discuss any issues or concerns with orders placed. 


We ship Bare Root Stock when dormant -  plants do not have leaves, foliage or blooms.

Below (left) is an example of how our bare root crepe myrtles or any trees will look when we ship them. They will be dormant, without foliage. Plant these trees in cool weather and in the spring (right) here's a picture of how these trees will look (when planted and cared for properly) the following spring.

bareroot trees

 

Below is a picture of our shrubs shipped bare root

Here is a picture of the shrubs - packaged as they will look when received. The picture to the right is how, if taken care of, they will look the following spring.

bareroot shrubs

Perennials at time of shipment

Those on the left are dormant and the right picture is how they will look the following spring when planted and cared for properly.

bareroot-perennials.png

 

Ferns at time of shipment (left). Following season (right).

bareroot-ferns.png

The picture below shows berry plants (left) in a dormant stage without leaves, blooms or berries. Plant as soon as you receive them and in the spring they will "green out" and produce (right).

bareroot-fruiting.png/p>

 

 

Ground Cover Plants at time of shipment:

On the left is how the ground cover plant will look at shipment. On the right is how they will look the following spring!

 

bareroot-groundcovers-before-and-after.png

Grass plugs at time of shipment:

We do not ship grasses in colder months due to the tops being gone. Also, we will not ship a grass species without being able to identify it, as these are grown in large fields with other species of carex and other grasses, it is best to wait for warmer months when positive identification is possible.

 

grass-bareroot.png

 

 

How To Store Bare Root Plants Until Planting Time

Trees & Shrubs (Including Fruit Trees, Berry plants, Native Plants also)

When you receive your trees or shrubs you will need to open them right away and remove the plastic from the entire plants (except the root area).

It is best to plant Bare Root Trees & Shrubs within 1-2 days after receiving them, but there are other methods in case you do not have time for immediate planting. If you have a cool moist area such as a basement or garage, leave the plants standing upright and leave plastic around the root system and water thoroughly a couple times a day (roots only). When you plant, it's always best to soak the roots, put water in the hole before planting (to add moisture in the deeper part of the soil before planting) and water again after planting. It's also advised to water each plant the first 4-5 days after it's planted and they should do well on their own after this. We also recommend using a good fertilizer in the Fall so when the spring comes again, your trees & shrubs will be beautiful and ready to thrive.

Perennials, Ferns & Ground Covers

When we must store perennials, ferns & groundcovers, we maintain a temperature of 38-42 degrees. Some nurseries use this year round and the plants will be fine for long periods of time without planting. This keeps them dormant. Also if your order is a small one and you have a crisper drawer in the bottom section of your refrigerator, place them in their bags in the crisper drawer. This provides an adequate temperature for these types of  plants. If you do not have room for cold storage, put in your basement, garage or cellar and remove from bags. Cover with potting soil and mist lightly with water every couple days until you can plant them.

Wetland Plants & Live Stakes

If you have a pond, lake or large trough, place the roots of the plants in water and they will be fine for several days until planted. Ensure that if using your own container you keep fresh water, do not allow algea to grow or for the water to become stagnant. Change water every few days. When submersed in a pond or lake, nothing is needs to be changed, simply put roots in and the will actually grow while being stored until planted.

Seeds

Seeds must be put in a dry area or placed in a refrigerator until planted. It is also advisable to check with your local USDA to check ideal storage requirements for a particular seed. Different zones and climates will dictate the best ways to store. 

 

All our bare root stock is dug fresh to order

We dig our perennials then take them to our shipping warehouse and spray with wilt proof and then dip in terra sorb gel. Both are transparent and you can not see it but when you feel your bulbs, you will know the inside is in superior health being soft, full of moisture, and pliable. We wrap the roots (or place in plastic zip lock bags), for a short shipping period of 3-4 days the plastic seals in the moisture which is further needed for transit and we utilize peat most to aid in moisture retention.

 

Buying plants "bare root" is the most affordable way to order.

Planting bare root plants, perennials, ferns & trees not only is less expensive to ship, it also enables the customer to buy at a fraction of the expense as containerized plants. We can ship our bare root plants fedex, ups or US mail for much cheaper than if you purchased container trees. You receive the same plants, for a fraction of the price.

 

We Pack To Protect Your Plants

Every plant we ship is dug fresh a day before shipment. We dig your order, take to the shipping warehouse and dip all roots in a moisture gel called Tera-sorb, and line the roots with paper.  (In warmer months we use straw to keep the plants cool during transit, then wrap in heavy paper and containerize in corrugated pressure protectant cardboard boxes.) We band every box as well as tape to prevent damage during transportation.

What is Tera Sorb?

Terra Sorb is a super absorbent, potassium based co-polymer gel that drastically increases the water holding capacity of soil. It absorbs up to 200 times its weight in water and slowly releases it to nearby plants, perfect for transporting plants.

We take large tubs of Terra-sorb to the fields, dig your plants fresh, dip in terra sorb and take directly to the shipping warehouse and ship out the following day. We do not leave bare root plants in the cooler like alot of other nurseries, we dig our stock fresh and ship it. This insures that your plants will arrive in the best possible condition and will be much more likely to thrive than plants purchased at other nurseries which do not follow these steps.

We pack all plants in terra sorb gel (roots dipped) and lined with moisture rich peat moss. You can purchase bare root stock in the dormant season and have the exact same results? Why pay 90% more for containerized plants?

 

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