Want Fresh Plants? Promise #1
We dig all plants and ship within 24 hours. Receival of plants being dead will not be an issue with us.They are state certified and alive when we ship.
TO PROVE OUR PLANTS ARRIVE ALIVE
You can scrape the bark or break a limb and if you see white or a greenish white inside and they are alive. Dormant plants sometimes looks dead but they are not. Do the scratch test by breaking the inside of a branch. If it's brown or black the plants are dead.If it's white or greenish white, they are alive. This proves what we ship is alive and fresh dug plants.
You Demand Quality Plants, We Ship Grade A Quality !
All our plants are state certified and will not be "not as described" or in poor shape due to our state certification in hand for each shipment . If your worried about damage in transit, It's usually not an issue but to cover your plants, it's advisable to select the insurance option in checkout. our plants are in Excellent condition when they leave our facilities but we are not be responsible for carrier damage. Insurance protects your plants.
Your Satisfaction Is Our #1 Priority
All plants We ship have gone through 3 inspections and counts to insure proper size and quantity ordered. If you do have any problems, you must noficy us via email with pictures within 24 hours of receival of your stock. All credits and replacements and/or warranty is null and void if you do not send proof of problem with pictures within 24 hours to firstname.lastname@example.org Phone calls are not valid for problems. We will need pictures within a 24 hour period after receival, no exceptions.Please do not call, there's no proof in a call. We need a written letter, pictures and an order# within 24 hours. We reserve the right to substitute any tree or plant for a size larger or a more expensive product if we are sold out or it become un available. We will not refund or credit for substituted plants shipped because they will always be a close substitute to what you ordered and a more expensive one. If you do not want substitutions, make a note in the comments section of checkout. No comments give us full authority to substitute.Receival and acceptance of Balled Trees has no further warranty.balled Trees are delivered to your site and you have the chance to inspect on arrival.
Need To Know Where your Plants Are ? Sure No Problem !
All Orders Receives A Tracking # as proof of shipment & Delivery for 2 years. We except no plants back for any reason.We ship fragile bare root plants and they must be put in the ground or in soil within 5 days after receival and this is the reason we accept no returned plants. Anythign returned will be destroyed. Refusals of delivery on plants ordered will not be accepted. We will not honor any claims and/or warranties on failure to give us a sufficient address or accept your orders. No exceptions.
We Offer More For Less Guaranteed !
All Plants Are true to name and size unless we must substitute then it will be for higher or same priced stock and/or color. You do have the right to put us a comment in the "comments" section of the online order form that you will not accept substitutions and we will honor this. However, substitutions are made for color and species when we are out of the specific type ordered.
No Risk Guarantee
Credit Certificates Will Be Mailed To You If There's a Credible Problem To Be Used For Future Purchases But We offer no refunds only plants for credits for future purchases.Any problems with your order must be made within 24 hours of receival. Failure to send an email to email@example.com and sufficients photos must be sent with the nature of the problem along with the order # within the 24 hour time period or all warranties are null and void. We are a wholesale nursery and do not charge for free replacement trees. We guarantee our trees to be state certified and in excellent on arrival but offer no warranties expressed or implied on plants living bafter receival. Retail outlets guarantees your plants live, they also charge for a free replacement we do not.
Super Fast Shipping To Insure Your Plants Arrives Fast
We Dig All Plants Same Day And No Cancellations Can Be Made On Dug Stock . We Ship within 3-5 business days (weather always permitting) unless you specify a ship date. We will try and accomodate a ship date as close as possible but we reserve the right to ship plants at an earlier date if we for see rain, snow, freezing temperatres or any weather related forcast that may deliay plants form shipping on desired ship date. We dig plants fresh and ship them usually the same day. So If you receive your plants early, please understand this is for the benefit of your receival of fresh dug stock. If your not able to plant the stock, put the roots in potting soil until you can plant. As long as they are in dirt, there's nothing to worry about until you can plant.
Bare Root Stock Needs Planted Soon After Arrival
We Accept No Returns. We Ship Bare Root Stock And It Needs Planted Within 3 Days Of Receival No Exceptions To This Due To Us Selling Bare Root Stock
We Can Ship Or Your Welcome To Pickup Your Stock
We Welcome Customer's To Pickup Their Stock At Our Location. If You Choose To Have Stock Shipped, We Will Not Be Held Responsible For Non Deliverable Insufficient Address' Given When Orders Are Placed
Insurance Is Available In Checkout For Your Protection
We Are Not Responsible For Items Lost, Damaged, Undelivered or Broken. When you place your order please put a valid delivery address that's valid for us mail, that's our main shipper we use. You Have The Option For Insurance When You Place Orders Online To Get Insurance In Case There's A Problem You Can File A Claim With Shipping Carrier.We are not responsible for carrier damage or non deliverable items due to an insufficient address given by the customer.
We Use USPS For Our Shipping Method
We Ship Stock Out As Soon As It's Dug But We Will Not Guarantee Any Delivery Date Acts Of Mother Nature and Shipping Companies Can't be Controlled So We Will Not Guarantee Delivery
No Worries About Our Stock Shipped To You! We Are A State Certified Nursery
Items Received Not As Described All Our Stock Is Inspected Before Shipping And Is In Excellent Condition When It Leaves Our Facilities
Shop From An Online Nursery Who Has a 0% Fraud Score
All Orders Placed Records your IP Address As Proof Of No Frauduliant Activity & We Check All IP Address' With Cardholder Address To Insure We Have a 0% Theft Rate On Card Purchases
No Fine Print Terms, Just Plain English To You- Our Best Asset
When You Place An Order From Our Secure Website, You Must Agree To Our Warranty & Policy Terms Listed Here In With Your IP Address Being Recorded, We Stand Firm With Our Policy and This Protects Us From Unforseen Problems
For Our Protection Against A Few Bad Apples
Chargebacks Are treated As 90 Day Deliquncy Credit Terms and Will Be Reported To A Collection Agency That Reports To The 3 Major Credit Bureaus When Received. This will effect credit card holder's credit tremendously and will not come off credit bureau for 7 years, regardless it you pay or not, it remains for 7 years. The Tree Nursery LLC will add 250.00 or 10% of the order to the customer’s balance for any credit card chargeback incurred, regardless of circumstance. Any lawsuits or litigations made by Tn Nursery llc or any customer against Tn Nursery LLC must reside in the Grundy County Courts. When you place an order you are agree to our jurisdiction and all matters are agreed as to be held local in the city courts of Altamont Tennessee.
EQUIFAX EXPERIAN TRANSUNION