Warranty

🌿 TN Nursery Warranty & Policies

At TN Nursery, we proudly ship fresh, high-quality plants grown with care. Because plants are living items, proper planting and care are important after delivery.

🛡️ 24-Hour Live Arrival Guarantee

All orders include a 24-hour live arrival guarantee starting when the shipping carrier marks the package as delivered.

Please inspect your order immediately upon arrival. Any damages, shortages, or concerns must be reported within 24 hours with photos and your order number.

Claims submitted after 24 hours will not qualify for replacement, refund, or store credit. If you do not contact us within the required timeframe, please do not call or email requesting exceptions, as no claims can be honored after the 24-hour period.

Failure to properly plant, water, store, or care for plants voids all warranties.

📌 One Claim Per Order Policy

If you paid for a 1 year warranty at checkout with you purchased your plants, we do honor this one time only. Only one warranty claim may be submitted per order. After a claim has been used, no additional replacements, credits, or claims will be honored for that order.

⚠️ Not Covered

Warranty coverage does not include:

  • Weather damage
  • Animal damage
  • Neglect
  • Improper planting or watering
  • Planting outside the recommended growing zone
  • Failure to follow planting instructions

🔍 Scratch Test Instructions

Lightly scratch the bark on trees or shrubs with a knife.

  • Green underneath = alive
  • Brown and dry = may be dead

Dormant plants may arrive without leaves or greenery but will leaf out in spring.

🌿 How to Tell if Bare Root Plants Are Alive

Watch this video of our scratch test

For trees and shrubs, use the scratch test above.

For perennials and ferns:

  • Firm roots = healthy
  • Slimy roots = unhealthy


🌱 Dormancy Notice for Perennials, Ferns & Vines

Most perennials, ferns, and vines focus on root growth first and may not emerge until the following spring. Around 90% may not show top growth until the next growing season.

🌿 Important Dormancy Notice

We ship bare-root trees, shrubs, and evergreen conifers during dormancy. Plants may arrive without leaves or blooms. This is normal and does not mean the plant is dead.

🚚 Shipping Overages

If shipping costs exceed the amount paid at checkout, we will automatically charge the difference. If the overage exceeds $20, we will contact you for approval first.

🌱 Size Allowances

If we are out of stock on the size ordered, we will automatically upgrade you to a larger size at no extra charge.

🌳 Size Adjustment Policy (Trees & Shrubs)

If trees or shrubs arrive smaller than ordered, we will either refund the size difference or include additional plants to make up the value difference.

🎨 Color Substitution Policy

If a plant color is unavailable, we may substitute the same plant variety in a different color.

📦 Plant Shortages

Missing items must be reported within 24 hours of delivery.

❌ Order Cancellations

  • Orders canceled within 24 hours are subject to a 5% cancellation fee.
  • Orders canceled after 24 hours are subject to a 15% cancellation fee because plants are dug and stored immediately for shipment.

🚫 Order Refusal Policy

Orders refused upon delivery are not eligible for refund because live plants cannot survive return shipping.