Warranty
TN Nursery Standard & Extended Warranty Options:
At TN Nursery, we take pride in providing high-quality plants that are carefully packaged and shipped to our customers.
While we cannot control weather, soil, planting, or care conditions after delivery, we offer an optional Extended Plant Warranty to provide additional peace of mind for our customers, giving them a warranty for a fee, which is available via checkout. Without purchasing plant loss insurance, we offer a 5-day warranty after the delivery date to report any problems you may have.
What The Paid Extended Warranty Covers:
This optional warranty, available for purchase at checkout per plant, guarantees a one-time replacement of the covered plant if it fails to survive within 1 year form delivery date.
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This warranty must be purchased at the time the original order was placed.
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Only one warranty claim is allowed per customer per order.
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The warranty covers the cost of a one-time in-store credit to reorder any plants you wish to order; shipping fees apply. This warranty does not cover shipping.
What This Warranty Does Not Cover
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When you checked out and placed your order, the plants were not covered by warranty insurance.
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Loss due to weather conditions, animal interference, neglect, overwatering, improper planting, or incorrect hardiness zone placement.
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Requests for store replacements or refunds—credits only.
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Replacement of already replaced plants.
How to Submit a Claim (Unless You Have Purchased an Extended Warranty)
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Submit a claim within 5 Days of delivery. No warranties on any plants after 5 days after delivery.
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Trees or Shrubs: Include a clear photo of the plant proving it is dead. Instructions are HERE. Trees or shrubs: A scratch test must be sent for us to verify that it is dead.
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Perennials, ferns, and vines, we do not accept claims on these items. They dont come up till the following Spring. We remove the tops when we ship, and they will not come up till the following Spring.
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Our team will review the plant and, if eligible, arrange a one-time store credit. The customer will be responsible for replacement shipping costs.
- Other Terms of Warranty: We do not accept order cancellations for "now shipping." We will cancel for months away for a future ship date, but we charge a 5% fee; this is what our credit card company charges us to take cards, which is "at our cost."
- Missing or wrong items received: You have 24 hours after receiving your plants to email us if there is a shortage to [email protected].
- Order Refusals: If you refuse your order when it is out for delivery, we will not accept it back.
- All in-store credits must be used within 60 days or they will be null and void.
THIS VIDEO BELOW WILL SHOW YOU IF YOUR PLANTS ARE DEAD OR ALIVE, AND WHAT WE SHIP, AND IS VERY HELPFUL IN SHOWING YOU IF A PLANT IS ALIVE OR DEAD
We ship Bare Root Trees, Shrubs & Evergreen Conifers during the "Dormant" Season when plants do not have leaves, foliage, or blooms. They are not dead, just dormant till spring.
